There are several reasons why you can't find the eVGM for your container:

  1. Your driver might have entered a wrong container number (or mixed the numbers up)
  2. Your driver might not have gone to a CertiWeightlocation to perform the weighing
  3. There may have been connection problems at that moment

If there were connection problems, please contact us via the chat on the platform. This is the fastest way to get in touch with us and for us to restore connection.